Mar 12, 2019
In your Leadership journey, you will inevitably have to speak with someone who is irritated or angry. While you can’t avoid the situation entirely, you can learn to minimize the risk that you will be the one to aggravate the situation. In this episode, we’ll cover three communication strategies that are almost guaranteed to irritate a calm person and fuel the fire for someone who is already upset. We’ll also talk about a powerful alternative for turning the situation around.