Sep 29, 2020
In a prior series of episodes, I explored the idea of unintentional threat triggers (and how to avoid them) using the DISC model as a framework. Last week, I used David Rock’s SCARF model to explore how to keep your anger response under control. This week, I’m sort of combining those two ideas to look at how you can...
Sep 22, 2020
A great deal of Talking Like a Leader depends on remaining calm and rational in difficult – sometimes irritating – situations. Remaining calm and rational depends on not getting angry when things get difficult. In this episode, I’ll explore a concept and share a model you can use on yourself to remain calm...
Sep 15, 2020
When you are coaching a team member for improved performance, it is very tempting to just tell them what needs to be done so you can get on to the next task on your list. Unfortunately, telling people what to do rarely gets voluntary compliance. How, then, do you get people to take ownership and solve the problem? This...
Sep 8, 2020
As working from home stretches to months rather than weeks, leaders find themselves planning for and communicating about longer time horizons while working from home and communicating with their teams who are also working from home. This week, I’m revisiting and building upon a piece of advice that my colleague Wayne...
Sep 1, 2020
Like a home project that gets delayed for too long, chronic conflicts will continue to get worse the longer we ignore them. Also like a home project, confronting the conflict will likely make it worse in the short-term before it gets better. In this episode, I'll share a lesson from cleaning my garage that will help...