Jun 25, 2019
At some point in your leadership journey, probably at several points, you'll need to deal with a person who is angry. Common natural responses like withdrawing or getting angry typically don't work well. They often result in the person becoming more angry. In this episode, we'll cover three powerful (actually five)...
Jun 18, 2019
You're probably pretty good about what you say when you're with people. You're on your game. You're positive, encouraging, and considerate. The question to consider for this episode is this: What do you say about people when their not around? Are you as positive, encouraging, and considerate? Or, are you more willing...
Jun 11, 2019
Communication and behavior models like the DISC model are great tools for building, communicating with, and inspiring your team. Used appropriately, they can make a big difference in the effectiveness of your communication efforts. Used inappropriately, they can destroy your team and undercut your communication. In this...
Jun 4, 2019
When experience does not match expectations, people get frustrated, stressed, and angry. Frustrated, stressed, and angry people rarely work with energy and enthusiasm. They seldom bring their best problem solving skills to work with them. What can you do to minimize the risk of people becoming frustrated, stressed, and...