Aug 30, 2021
Communication is two-way: message sent and message received. Sometimes the confirmation that a message was received is automatic. Sometimes it is not, and we have to make an effort to send that "loop closing" message. In this episode, I'm looking at times when "closing the loop" does not happen automatically, and what...
Aug 24, 2021
This week, we're re-releasing one of our most popular episodes to date, Three Ways to Irritate Others and How to Correct It.
In your Leadership journey, you will inevitably have to speak with someone who is irritated or angry. While you can’t avoid the situation entirely, you can learn to minimize the risk that...
Aug 17, 2021
People frequently ask – which DISC style makes the best leader? In this episode, I’ll give you my answer to that question. It might not be what you think.
Aug 10, 2021
Viewing complex problems – like behavior change and goal achievement – triggers a problem for many of us. The problem is known as “binary bias” or the tendency to view the problem and it’s solution(s) through the lens of right vs wrong. This either-or viewpoint creates a communication problem that I’m...
Aug 3, 2021
There are many communication strategies used in common, everyday communication that don’t translate well to leadership communication. In this episode, I’m looking at five commonly used communication strategies that I recommend leaders replace with more effective alternatives.