Nov 24, 2020
Most people thrive in environments where there are more positive experiences than negative experiences, and it can be difficult to create that type of environment at work. Most people notice and comment on what went wrong in preference to noticing and commenting on what went right. As leaders, we want engaged,...
Nov 17, 2020
Mistakes. We all make them, and there are two different kinds with two completely different implications. In this episode, I’m looking at the difference between head mistakes and heart mistakes, how to handle them both when we make mistakes and when others do, and why it matters to leadership communication.
Nov 10, 2020
While learning to say “No” is a useful and powerful leadership skill, it can be the end of a conversation. And, while it is sometimes necessary to end a discussion so that you can move on, it is more often helpful to keep the conversation going. To do that, good leaders learn how to say “No” by first saying...
Nov 3, 2020
Habits are a funny thing. They can help you. They can hurt you. And, they happen automatically without conscious thought. This week, I’m sharing some thoughts on communication habits and making a suggestion to help you improve your communication habits so that you can talk like a leader.